Manage Your RocketLevel Plans
This page will walk you through easily managing your RocketLevel plans within our app.
Access your plan settings
Go to app.rocketlevel.com and log in to your account
Navigate to your profile picture on the upper right corner
Select Usage & Billing
On the page, you can find the usage limit the plan you've currently subscribed to. You can also view your plan type, the renewal date and billing information.
Understand your plan usage
Each plan will have a determined usage for the following features:
AI credits: one credit is equivalent to one content generated from your prompt
Posts: number of scheduled and published posts per social profile you've connected.
Companies: number of companies created by one account. With just one account, you can create and manage multiple companies.
Team Members: number of external users you can invite to help you with managing the account.
Reports: number of reports you can generate, either on Dashboard or Social tabs. Learn more in here.
Manage your billing information
On the Usage & Billing, click the "Manage Billing" button on the Billing section and you will be redirected to a Stripe-powered page
To add a payment method, click "Add payment method" and enter the required fields.
To update billing address, click "Update information" and make changes to the current information.
To view the invoices, click the Link icon next to the invoice date and the invoice is opened in new tab.
Cancel your plan
To cancel your plan, click the 3 dots icon and select "Cancel plan"
On the confirmation dialog, click "No, please cancel" to finish
After the cancellation, a notification email will be sent to your inbox and you'll be able to use the app until the effective date of the cancellation. After that, you will have the view-only access to the app.
Renew your plan
To renew the plan you've cancelled, click the 3 dots and select "Renew Plan"
On the confirmation dialog, click "Renew Now" to finish
After the renewal process is completed, a notification email will be sent to your inbox.
Last updated